Global Cognitive Index

Refund and Cancellation Policy

Refund conditions and procedures

1. During Free Release

All plans are currently provided at no charge and no paid sales are conducted, so no payments eligible for refund or cancellation occur.

2. Cancellation Before Starting (After Paid Launch)

If you have purchased a paid plan but have not started the test, a full refund is available within 24 hours of purchase.

3. Refunds After Starting (After Paid Launch)

Refunds after starting the test are handled individually only in cases such as system failures preventing normal testing or other circumstances attributable to the Operator.

4. Duplicate Payments

If duplicate payments for the same plan are confirmed, the duplicate amount will be refunded.

5. Refund Procedure

To request a refund, contact support@globalcognitiveindex.com with the purchase email address and payment date/time. Refunds are typically processed within 14 business days after verification.

6. Legally Required Refunds

Refunds required under the Consumer Contract Act or other applicable laws will be handled in accordance with those laws.